We have received inquiries about transferring save data between devices from Animal Crossing: Pocket Camp Complete to Animal Crossing: Pocket Camp Complete, such as:
- I transferred my save data, but the game started from the beginning.
Animal Crossing: Pocket Camp Complete save data is saved to a device. Please note that your save data will be deleted and no longer transferable if you delete the app without using a feature to temporarily store your save data. Please also refer to the following information:
Please Use Caution When Uninstalling and Re-Installing the Game
This could also be because the Nintendo Account used to store the save data is different from the Nintendo Account used to log in to transfer save data.
Be careful about which account you are using if you have multiple Nintendo Accounts.
▼ Reasons for different Nintendo Accounts
If you are already logged into your Nintendo Account on your device when you store or transfer your save data, you will not be asked to enter your email address and password. As a result, if you have multiple Nintendo Accounts, it is possible that you logged into a different Nintendo Account than intended.
Please make sure the Nintendo Account logged into on the device you used to store your Animal Crossing: Pocket Camp Complete data matches the Nintendo Account logged into on the device you are transferring the data to.
You can check your Nintendo account currently logged in on your device from the page below.
https://accounts.nintendo.com/
If the problem does not resolve after going through the information above, email Contact with the information below.
■ Inquiry email subject
Cannot transfer data between devices from Pocket Camp Complete to Pocket Camp Complete
■ Inquiry email body
Copy and paste the text below into the email body and answer the sections that say [ENTER].
* Please note that if the provided information is insufficient, we may not be able to investigate your case.
| ・ Date (Month/Date/Year) you stored your save data to your Nintendo Account: [ENTER] ・ Details on the situation when you were no longer able to transfer: [ENTER] ・ Shows that no transferable save data was detected after you reinstalled the app and then tried to transfer save data. ・ You followed transfer procedures, but the game started from the beginning. ・ Shows that no transferable save data was detected, etc. ・ Has seven days passed since you stored the save data in your Nintendo Account: [ENTER] ・ Are you able to use the device the transfer was done from: [ENTER] ・ On the device the transfer was done from, are you able to play with the save data you wished to transfer: [ENTER] ・ Screenshot of the title screen from the save data that was stored ・ Email address set to the Nintendo Account logged in with the browser on the device used to store save data: [ENTER] ・ Screenshot of the title screen from save data that was transferred ・ The email address set to the Nintendo Account logged in with the browser of the device to which the saved data was transferred: [ENTER] |