If you are experiencing any of the following problems transferring saved data from Animal Crossing: Pocket Camp to Animal Crossing: Pocket Camp Complete, please contact us using the information provided.
- Different save data was transferred.
- I transferred my data, but the game started from the beginning.
- It says "There is no data that can be transferred."
These problems may be because you have logged in to a different Nintendo Account than the one you actually linked to in Animal Crossing: Pocket Camp during the save data transfer.
If you have another Nintendo Account or an email address that you think you may have used to register a Nintendo Account, please try logging into your Nintendo Accounts before transferring the data.
(Examples of email addresses we would like you to check)
・ Email address of the mobile carrier before changing the model
・ Free-to-make corporate domain email addresses (e.g. @**.com)
■ How to log in
Access the URL below.
https://accounts.nintendo.com/
If you have a Nintendo Account you can log into, use that Nintendo Account to test transferring save data.
If you failed to transfer save data and you would like to try transferring again, please review the article, ”If Transfer Does Not Work Well” below.
Transfer Animal Crossing: Pocket Camp Save Data
▼ If the problem does not resolve
If your problem does not resolve after reviewing the information above, Customer Support may be able to help you transfer your preferred save data.
Please note that it may take time to complete this request as each case must be handled individually.
Please enter the following details and contact us at Support.
■Inquiry email subject
Copy one of the following to the email subject.
- Different save data was transferred to Pocket Camp Complete.
- I transferred my data to Pocket Camp Complete and the game started from the beginning.
- Cannot transfer save data because it says "There is no data that can be transferred."
■Inquiry email body
Copy and paste the following into the body of the email and replace [ENTER] with your answer.
Answers for time periods and values can be approximate.
*If there is too little information on the saved data, the investigation may take time or we may not be able to assist you. We ask for your understanding in advance.
| ・ Nickname: [ENTER] ・ Month and year you started the game: [ENTER] (e.g. November 2017) ・ Month/Date/Year you last played Animal Crossing: Pocket Camp: [ENTER] (e.g. 11/28/2024) ・ Name of device that you used to play: [ENTER] ・ The name of the communication carrier contracted for the above device: [ENTER] ・ Camper Level: [ENTER] ・ The number of Leaf Tickets you had last: [ENTER] ・ Clothes of your character (that you remember): [ENTER] ・ Animals invited to the campsite (that you remember): [ENTER] ・ Two objects placed at the campsite: [ENTER] ・ Character ID: [ENTER] ・ 16-digit alphanumeric characters displayed in the upper right corner of the screen when opening the Animal Crossing: Pocket Camp app * You may provide a screenshot image for this. ・ Enrollment period and plan if you were part of Pocket Camp Club: [ENTER] (e.g.: Happy Helper Plan. Aug 2024 to Oct 2024) ・ Screenshots of email receipts for Leaf Tickets or Pocket Camp Club |
* Please check the following article for problems transferring data from Animal Crossing: Pocket Camp Complete to Animal Crossing: Pocket Camp Complete.